Shipping and Returns
SHIPPING METHODS AND RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Ninjavan. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply unless otherwise stated.
If we attempt to deliver your order, but you are not present to receive it, we will re-deliver on the next available date. However, please note that you will be charged a re-delivery fee of S$5 if your delivery fails two (2) or more times.
Any orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the next working day in the order in which they are received. Orders placed and received on weekends (Friday, Saturday or Sunday) will be processed on the next business day (Monday). If you have questions about your order, please email us at customerservice@Lancome.com.sg and we would be happy to assist you.
International shipping : We regret that we do not ship outside Singapore at this time for orders placed at Lancome.com.sg
CHANGE SUBMITTED ORDERS
Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at customerservice@Lancome.com.sg or WhatsApp our e-Beauty Advisor and we will do our best to assist you.
RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase of the product purchased from Lancome.com.sg (“Website”) you may request for a full refund or exchange by requesting to return the product within fourteen (14) days from the date you receive your order
Subject to the following:
- Item must be purchased from the Website;
- Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner;
- All returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- All gifts with purchase are to be returned
- Any vouchers/promo codes utilised will be deemed invalid and corresponding voucher value will not be refunded
- Any points earned for the transaction will also be retracted, and membership tiers will be re-adjusted accordingly where relevant.
Returns may be arranged by contacting our customer service: customerservice@Lancome.com.sg or WhatsApp our e-Beauty Advisor.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please email us at customerservice@Lancome.com.sg. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
We regret that we do not ship outside Singapore at this time for orders placed at Lancome.com.sg. Orders with a PO Box as the delivery address will not be processed. Please use our Store Locator to find the Lancôme store nearest you.
INTERNATIONAL CREDIT CARD PAYMENTS
Singapore-issued or foreign VISA or MASTERCARD credit cards will be accepted.