FAQ

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If you are still facing issue with accessing your My Lancôme Rewards account, please reach out via the Contact Us form.

My Lancôme Rewards is a loyalty program by Lancome (a member of the family of brands under the L’Oréal Singapore Pte. Ltd. portfolio).

To register, simply spend S$1 on Qualifying Product Purchases or Qualifying Services in a single receipt.

Your My Lancôme Rewards membership account will be activated on the day of successful registration for departmental stores counters. For online purchases via Lancôme Official E-Boutique or Lancôme Lazada Official Store, the membership account will be created after delivery of products with an addition of five (5) business days.

Your My Lancôme Rewards is the mobile number which was used during registration.

You can earn Rose Points when you make purchases of Lancôme products:
(a) from any official Lancôme Counters; or
(b) from the Lancôme Online E-Boutique
(c) from the Lancôme Lazada Official Store or
(d) from any of our Authorised Retailers and Partners.
(“Qualifying Product Purchases”)
You can also earn Rose Points when you purchase services at our Tangs Facial Cabin

For Qualifying Product Purchases, every S$1 (nett spend)(excluding GST, service charges, credit card charges/fees, and other transaction fees) will earn Rose Point(s) according to the below membership tier:
Rose – 1 Rose Point
Gold – 1.2 Rose Point
Platinum/VIP – 1.5 Rose Point
For Qualifying Services, every S$1 (nett spend) (excluding GST, service charges, credit card charges/fees, and other transaction fees) will earn Rose Point(s) according to the below membership tier:
Rose – 0.5 Rose Point
Gold – 0.6 Rose Point
Platinum/VIP – 0.75 Rose Point
(Specific to Qualifying Product Purchases and/or Qualifying Services made on the Lancôme Lazada Official Store and Lancôme Official E-boutique, the nett spend for is equivalent to paid price including GST, excluding store discounts, platform discounts and shipping.)

Any Rose Point(s) earned from the Qualifying Purchases and/or Qualifying Services will be reflected in your account within one (1) working day after the date of purchase. For purchases made via the Lancôme Online Boutique or the Lancôme Lazada Official Store, please allow for up to (5) working days after delivery of products for points to be reflected.

Please log in to My Account to check your member account details.

Please log in to My Account and update your information at any time.

Please log into your account, and go to ‘My Lancôme Rewards’ here to choose which gift you would like to redeem with your available My Lancôme Rewards Points. You will receive a confirmation SMS of the gift redeemed via your registered mobile number within 48 hours. Redemption process takes up two (2) months, and please present the confirmation SMS during the point of collection at any of our Lancôme Counters.

For facial service redemption, you will also receive a confirmation SMS - please call to make a reservation at the Facial Cabin, and to show the confirmation SMS to the facial therapist on day of appointment.

Should you wish to redeem your My Lancôme Rewards points together with your E-Boutique purchase made on lancome.com.sg, please log in to sync your account before purchase.

A ‘Rose’ membership tier will be valid:
(a) upon successful activation of your activation of your My Lancôme Rewards
(b) for as long as your membership account is still active; and
(c) if applicable, until your membership account is ‘upgraded’ to the higher tier (e.g. Gold/Platinum).
A ‘Gold’ membership tier shall be valid for twelve (12) months from the applicable anniversary of the activation of yourMy Lancôme Rewards with the successful upgrade and/or renewal of your ‘Gold’ tier status.
A ‘Platinum’ membership tier shall be valid for twelve (12) months from the applicable anniversary of the activation of your My Lancôme Rewards with the successful upgrade and/or renewal of your ‘Platinum’ tier status.
A ‘VIP’ membership tier shall be valid for twelve (12) months from the applicable anniversary of the activation of your My Lancôme Rewards with the successful upgrade and/or renewal of your ‘VIP’ tier status.

Rose – Simply make a Qualifying Purchase via the Lancôme Official E-Boutique or any official Lancôme Counters. There is no need to requalify as members in this tier will not be downgraded.
Gold – Accumulate S$800 in nett spending on Qualifying Purchases over a twelve (12) month period from when the Gold membership tier is active to re-qualify for your Gold membership tier. Members who do not manage to accumulate the nett S$800 spend will be downgraded to Rose.
Platinum – Accumulate S$3000 nett spending to re-qualify for your Platinum membership tier. Members who did not manage to accumulate the net S$3,000 or S$800 spend on Qualifying Purchases will be downgraded to the Gold or Rose tier accordingly.
VIP – Accumulate S$6,000 nett spending to re-qualify for your VIP membership tier. Members who did not manage to accumulate the nett S$6,000 or S$3,000 or S$800 spend on Qualifying Product Purchases will be downgraded to Platinum or Gold or Rose tier accordingly.

All birthday rewards and anniversary rewards are to be redeemed physically at any Lancôme stores islandwide. View full store locator here:

All birthday rewards and anniversary rewards are to be redeemed physically at any Lancôme stores islandwide. View full store locator here:

Birthday double bonus points will be awarded for your first transaction with Lancôme (either via Lancôme Official E-Boutique, Lancôme Official Lazada Stores, Lancôme counters at departmental stores or Lancôme

Your Rose Points will expire on each anniversary of the date of activation of your account. For example, if your account was activated on 1 January 2021, your Rose Points earned between 1 January 2021 and 31 December 2021 will be valid until 31 December 2021. If the same account (which was activated on 1 January 2021) was updated to the next tier on 1 May 2021, your Rose Points will continue to expire on 31 December 2021.